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Operations Support
Span Alaska Transportation
Pay: $25.00/hour (DOE)
Benefits:- Medical/Dental/Vision
- Life & Disability Insurance
- 401(k) with 3% employer match
- Paid holidays
- Paid Time Off
Span Alaska Transportation is the premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail.
A career at Span Alaska Transportation provides an enriching and productive work environment. We recognize and reward outstanding achievement while encouraging effective communication, empowerment, and teamwork in gaining a market advantage though establishing an industry standard for a superior customer experience, service and satisfaction.
Position Summary:
The primary function of this position is to assist management in ensuring all departments and remote terminals have adequate coverage in order to maintain an efficient, cost effective, safe, productive and professional operation, while ensuring positive customer service and employee relations.
Key Responsibilities: (this list is not all inclusive)- Assist Management when full coverage cannot be maintained in the following departments: Drivers, Dispatch, Warehouse, and Operations Admin. This includes but is not limited to filling in for:
- Dispatch
- Remote Terminal Management and Office
- Drivers (including Linehaul with appropriate endorsements)
- Warehouse Leads and/or supervisors
- Yard
- When all departments are at full capacity, assisting in deliveries and dispatch will be primary duties
- Assist customers via phone, face-to-face and email regarding freight, researching problems, in a polite and professional manner
- Trainer in the Driver Training Program
- Linehaul dispatch, which may include, but not limited to:
- Coordinating and scheduling all trailers to/from Terminals
- Coordinating and scheduling load planning
- Maintaining daily trailer inventory control
- Updating trailer tracking and dock checks
- Communicate and enforce Company policies
- Update shipment tracking system when needed and help maintain timely data integrity
- With management request, assist coworkers and other departments as requested
- Consistently adhere to all of Span/MSTS Safety and Fit for Duty policies and procedures as well as DOT regulations
- Special projects as required
- Other duties as assigned
Communication/Customer Contact:
Communication skills are necessary as the position interacts with other employees and may interact with customers, vendors, contractors and/or suppliers. Contacts are typically face-to-face but may be via telephone. Communication is rarely about confidential information.
Supervision/Management:- This position is not a management position
Essential Skills, Experience and Education:- Solid communication skills
- Strong reading comprehension
- Proven track record of complex problem solving skills
- Strong ability to organize, manage time and prioritize as well as very detailed oriented
- Social Perceptiveness
- Strong ability to manage human capital as well as performance
- Ability to manage a multi-line phone system
- Track record of good judgement and decision making
- Strong mental focus and critical thinking ability
- General knowledge of office operations
- Strong Computer Skills, including Outlook, Word, Excel & PowerPoint
- Strong mental focus and critical thinking ability
- Strong spatial orientation awareness
- Ability to execute good lifting techniques
- High School diploma (or equivalent) required
- Higher education/vocational training preferred
- Minimum three years’ experience required
- Prior management experience preferred
- Transportation or freight experience preferred
- Any equivalent combination of education and experience which provides the necessary qualifications to successfully perform the duties of the position
- Ability to safely operate any and all company owned equipment
Special Certifications/Licenses:- Hazardous Materials Certificate
- Forklift Certificate
- Valid Class A CDL License preferred
- Clean driving record
- Current Medical Card preferred
Physical Demands:- Ability to move up to 200 pounds utilizing proper moving equipment
- Ability to independently move up to 70 pounds
- Ability to use proper lifting techniques when needed
- Ability to do repetitive motions which may include hand dexterity, grasping, reaching, bending and/or feeling
- Good body coordination and equilibrium
- Good manual dexterity
- Strong core strength
- Strong multi-limb coordination
- Ability to sit, walk or stand for long periods of time
Work Environment:
Work is performed mostly in an office or warehouse environment, will also include outside work in the elements. Exposure to exhaust fumes is likely. Overtime may be mandatory as needed. Conditions may also include exposure to environmental noise.
Span Alaska
Bridgette Evermann
